Author: Chin Kulkarni

Nearly every agency plateaus somewhere between 20 and 30 active accounts. The cause is almost never pipeline. It’s capacity: delivery hours grow with every new client, owner hours don’t grow at all, and customizing everything makes both problems worse. This piece breaks down the numbers behind the ceiling, the five bottlenecks that cause it, the handful of metrics that expose it before revenue does, and how to add accounts without adding proportional cost or founder involvement.